Real support, clearly routed
Whether you need booking help, want to join the Kawi partner network, or have product feedback, we keep the contact paths simple so your message lands in the right place the first time.
For bookings, account access, refunds within policy, session balances, or anything that affects your ability to train.
Best for urgent customer issues and booking help.
support@kawi.caFor gyms, studios, and recovery operators who want to join Kawi or learn more about onboarding, capacity control, and payouts.
Best for new partner applications and follow-up conversations.
partners@kawi.caFor product feedback, collaboration requests, press, or broader questions that do not fit the support or partner routes.
Best for brand, product, and business inquiries.
hello@kawi.caHow to get the fastest reply
Include the email address tied to your Kawi account if you already have one.
Add the booking date, class name, and partner location when your question is about a specific session.
If you are a potential partner, include your facility name, city, and disciplines so we can route you faster.
For booking issues
Include the class title, facility name, and booking date so we can verify the session and help without extra back-and-forth.
For partner outreach
Send your website or Instagram, your city, and the disciplines you run. That gives us enough context to start a serious conversation quickly.
Not sure where to start?
Send us a note at hello@kawi.ca and we'll route it.
The FAQ covers booking rules, session packs, partner onboarding, and how Kawi works across verticals.