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Questions, answered.
How do credits work?
Your plan gives you credits to spend at participating gyms and studios. The cost is shown on each class or location before you book or check in.
Do unused credits roll over?
Unused recurring credits can roll over once. Each batch keeps its own expiry date, and rolled-over credits do not roll again. Check your account for your balance and expiry dates.
Can I use credits at any location?
Kawi’s credit plans work across participating locations and disciplines. You can try a new class or return to a favourite without buying a separate Kawi plan for each.
How often can I visit the same gym?
Scheduled-class locations have a monthly visit limit of at least four; some offer more. The location’s limit is shown before you book. Open-gym check-ins are exempt from this monthly cap.
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