Privacy Policy
Last updated: December 27, 2024
1. Introduction
Kawi ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. Please read this policy carefully to understand our practices regarding your personal data.
2. Information We Collect
Personal Information
- Name, email address, and phone number
- Billing information and payment details
- Location data (city, province)
- Profile photo (optional)
Usage Information
- Booking history and class preferences
- Device information and browser type
- IP address and access times
- Pages visited and features used
3. How We Use Your Information
We use your information to:
- Provide, maintain, and improve our services
- Process transactions and send booking confirmations
- Send you reminders about upcoming classes
- Communicate with you about updates, promotions, and new features
- Analyze usage patterns to improve user experience
- Prevent fraud and ensure platform security
- Comply with legal obligations
4. Information Sharing
We may share your information with:
Partner Gyms
When you book a class, we share your name and booking details with the gym to facilitate your attendance.
Service Providers
We work with third-party providers for payment processing (Stripe), email delivery, and analytics.
Legal Requirements
We may disclose information if required by law or to protect our rights and the safety of users.
5. Data Security
We implement industry-standard security measures to protect your personal information. All data transmission is encrypted using SSL/TLS. Payment information is processed securely through Stripe and is never stored on our servers. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
You have the right to:
- Access and receive a copy of your personal data
- Correct inaccurate or incomplete information
- Request deletion of your account and data
- Opt out of marketing communications
- Withdraw consent for data processing
- Lodge a complaint with a data protection authority
To exercise these rights, please contact us at privacy@kawi.ca.
7. Cookies & Tracking
We use cookies and similar technologies to:
- Keep you logged in to your account
- Remember your preferences
- Analyze site traffic and usage
- Deliver personalized content
You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain features.
8. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain data for legal, accounting, or fraud prevention purposes for up to 7 years.
9. Children's Privacy
Our Service is not intended for children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us immediately.
10. International Transfers
Your information may be transferred to and processed in countries other than Canada. We ensure appropriate safeguards are in place to protect your data in compliance with applicable laws.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
Kawi Privacy Team
Email: privacy@kawi.ca
Address: Vancouver, BC, Canada