Legal

Platform terms

Terms of Service

Last updated: February 26, 2026

1. Service Overview

Kawi is a marketplace for booking classes and activities across participating partner locations.

2. Pass Usage

Passes are sold by vertical. If you want to attend classes in another vertical, you must purchase that vertical pass.

3. Booking and Cancellation

Booking and cancellation policies are shown in-product at checkout and booking confirmation. Eligibility for session returns depends on those policy windows.

4. Partner-Delivered Services

Classes are delivered by partner facilities. Members are responsible for following partner rules, safety guidance, and class requirements.

5. Contact

Questions about these terms: legal@kawi.ca. For account support, visit Contact.